Infection Control Issues and Adverse Outcome Disclosure

(Fall 2004)

Issues covered are the new Missouri legislation regarding nosocomial infection reporting and hospital compliance with this legislation, role of variance in care as related to development of nosocomial infections, application of FMEA to individual hospital events/trends in nosocomial infections appropriate risk management measured related to infection control, issues related to hospital construction projects, ethical and legal context for withholding/disclosing information related to unanticipated outcomes, liability issues related to practices related to disclosure of unanticipated outcomes.

Infection Control Legislation

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Infection Control & Risk Management

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Adverse Outcome Disclosure

Let's Talk - a RM Approach to Communication

(Spring 2005)

This seminar explains how communication gaps contribute to lawsuits in the healthcare setting.  Learn positive communication techniques for healthcare professionals.  Participants will explore effective building and the development of high reliability organizations.  Problematic areas in patient communications, including health literacy, cultural competency and the informed consent process will be reviewed.

Learning From Experience

(Fall 2008)

In the healthcare environment, as in life, we often learn the most from previous experience.  As an adverse event progresses into a medical malpractice claim, new information comes to light through the discovery process.  As this information unfolds, risk management opportunities are presented.  This program will use a retrospective claim analysis to identify issues and to help you utilize closed claims in the development of proactive risk management processes.

Moving Forward in the Electronic Age

(Fall 2009)

e-Discovery is defined as any process in which electronic data is sought, located, secured and searched with the intent of using that data as evidence in a civil or criminal legal  case.  In the program, Electronically Stored Information and Discovery in Healthcare (available for download at a later date, Contact Us for more immediate assistance), Sarah Yehle Fulkerson, HSG Claim Counsel, describes the discovery process during litigation of electronically stored information.  This program includes practical suggestions hospitals can use to implement this process more successfully.

Also, PSOs, MO HealthNet Regulation and Security of Safety Data is a presentation created by representatives from the Missouri Center for Patient Safety -- Missouri's only designated Patient Safety Organization (PSO).  This program covers the PSO's activities and the safety and security provisions for the collection, analysis, and reporting of medical error data and information from a PSO.

 

Strategies for Your Emergency Department

(Spring 2009)

As hospital executives and Risk Managers know, one of the highest areas of professional liability risk exists in the Emergency Department (ED).

Given the nature of the ED environment and the services provided, it is important to have key risk management strategies in place in order to generate significant improvement in patient outcomes, patient safety, and reduced liability.

At the conclusion of this program, the paticipants will be able to:

• Discuss risk management strategies for dealing with high risk ED patients/situations and documentation practices to make personnel more defendable in the event of a lawsuit.
• Identify critical links to patient care in ED (EMTALA, HIPPAA,  intra-departmental relationships? and discuss key points to reduce risks and improve patient outcomes.
• Identify strategies that support customer relations within the patient flow process in the ED; including, patients who leave against medical advice or without being seen and patient discharges.

Healthcare Security Presentation

presented by Fredrick Roll, MA, CHPA-F, CPP

President of Healthcare Security Consultants, Inc.

(Spring 2008)

Security in healthcare facilities is a growing concern across the country.  Almost daily we hear media reports of violent situations occurring in the healthcare setting.  These events involve patients, visitors, and staff and put everyone at risk of becoming a victim.  Attend this seminar to learn what can and is being done to protect healthcare workers by providing a more safe and secure working environment.  This program will cover healthcare security management, violence in the healthcare arena, contemporary healthcare security issues, and ways to design and implement a reasonable, appropriate and cost-effective healthcare security program.

 

*The Powerpoint presentation is not available.

Close Encounters with Significant Events

(Fall 2007)

Major adverse events can occur anywhere at anytime.  Knowing what to do following a significant event will help mitigate the situation, organize review efforts, and support patients, families, and staff involved in the significant event.

Following a significant event, an organization must develop an understanding of the causes of the event to prevent future occurrences.  This program will provide tools and assist in the development of understanding the process of significant event review.

Medical Errors and Handling Patient Complaints

(Spring 2004)

Objectives include definition of medication error, scope of medication error problem, methodologies for reducing medication errors, and the mechanism and importance of reporting near misses and errors.  Also covered are liability issues related to patient complaints, the responsibilities of healthcare professionals in handling patient complaints, and strategies for addressing patient complaints.

The Anatomy of a Lawsuit

(Fall 2005)

Medical professional liability lawsuits are an ever-present threat in today's healthcare settings and healthcare providers are commonly named in these lawsuits.  This seminar educates hospital executives, physicians, nurses, and other hospital staff of the steps to take should a lawsuit arise.  It begins by identifying the steps taken during the investigation process of a medical malpractice claim.  The workings of a medical malpractice lawsuit will be explained, along with the aspects of a medical malpractice trial.  In conclusion, explanation of the importance of proper deposition preparation.

Disrupting Disruptive Behavior

(Spring 2006)

Dealing with Jousting and Violence in Healthcare:  Violence, and the threat of violence, should not be an occupational hazard for healthcare professionals.  Many healthcare professionals accept verbal and non-verbal abuse from patients, visitors, and colleagues as part of the job.  Recognition of emotionally charged situations having the potential to lead to physical abuse is a necessary skill for anyone working in a healthcare setting.  This program will define abusive and inappropriate behaviors and identify actions that can be taken to de-escalate violence-prone situations, as well as address the issues of jousting among and between healthcare workers.

It's a Question of Ethics

(Fall 2006)

Bioethical issues are part of everyday life for healthcare professionals.  The moral and public policy problems characterizing today's healthcare environment raise fundamental questions regarding the role of healthcare providers and patients in healthcare decisions, the choices made, and the liability issues involved.  The first part of the program will cover the merging of risk management and ethics and discuss common ethical situations encountered by healthcare facilities from a risk management standpoint.

Back to Basics

(Spring 2007)

Effective systems and processes can reduce patient injuries and professional liability claims.  With this program, Healthcare Services Group will identify potential risks by taking you 'back to the basics' of risk management, covering the important risk management topics of disclosure of unanticipated events, addressing patient complaints, dealing with confidentiality, and documentation issues.