Historically, clinic practices have not included Risk Management and Patient Safety concepts in their everyday practice.  For this reason, the HSG Risk Management and Patient Safety Department has developed a comprehensive clinical risk management reference manual for clinic practices.  CONCEPTS: Guiding Principles for Clinical Risk Management includes:

• methods to identify potential liability risks in the medical office setting

• risk management and patient safety reference materials

• resources for employee orientation and annual educational updates

• Goals and Objectives, Sample Policies and Resources Lists

Attend this program to receive your clinic's CONCEPTS manual, in addition to the following educational components:

• Patient Relations covers important topics such as patient satisfaction, patient complaints, waiting time, telephone contact, billing and collections, protecting patient privacy and confidentiality and terminating the physician/patient relationship

• Communication and Follow-Up provides information regarding communication within your clinics, communication with patients, provider-to-provider communication, follow-up systems and hospital admission and discharge

• Risk Management offers information regarding development of a risk management program, the components of event reporting, performing investigations, disclosure of medical records to patients and claim handling

Following these presentations, real-life scenarios will be presented wherein participants will refer to their CONCEPTS manual to find the solutions to the situations presented.

Join us in September and learn how CONCEPTS can be an effective risk management resource for you!

Please Note!

We welcome all who wish to attend from your clinic, however, only one manual per clinic will be distributed.